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These terms set out how your eh66 account works — what we allow, what you're responsible for, and how we handle disputes, transactions and access across supported eligible regions. Access and participation depend on your local law and the region you are in.
By opening an account on eh66, you enter into a binding agreement with us covering every interaction on the platform — from your first deposit through bKash, Nagad or Rocket to your session history, any account communications and the way your information is held. These terms apply to all account activity in regions where access is permitted under local law and eligibility conditions; if local law does not permit you to hold such an account, these terms do not authorise you to proceed. We may update the terms from time to time. When we do, we will make the revised version available in your account area and note the effective date. Continuing to use the account after an update takes effect means you accept the revised terms. Where a conflict arises between a section of these terms and a specific product rule we have published — for a particular game type, payment method or promotional condition — the specific rule applies for that context. If any part of these terms is found unenforceable under applicable law, the remaining sections continue in force. Your bKash, Nagad or Rocket wallet deposits are governed jointly by these terms and the payment provider's own conditions; we are responsible for the account-side record, not the transfer mechanism itself.
Understanding what these terms cover — and what they do not — helps you know where to direct any question or dispute. Four distinct areas define the boundary of this policy.
These terms govern how you open, maintain and close your eh66 account. This includes login credentials, session activity, identity verification steps shown in your account settings and any suspension or restriction we apply to account access.
Deposits and withdrawals processed through bKash, Nagad, Rocket or Bank Transfer are covered by these terms on the account side. The mechanics of the transfer — timing, wallet limits, network conditions — fall under your payment provider's own terms, not ours.
Game titles from our catalogue, lobby pages, odds displays and promotional notices published on eh66 are part of the platform we operate and fall within these terms. Content accuracy is our responsibility; game outcomes are governed by the relevant game rules shown at the point of play.
Links to external pages, payment network portals or studio provider sites are outside the scope of these terms. We do not control those destinations and accept no liability for their content, availability or data practices. Review their own terms before engaging with them.
These terms are not one-sided — they also set out what you can do if something needs correcting or clarifying. Your account history, including deposits made via bKash, Nagad or Rocket and any game-round records, is accessible in the transaction section of your signed-in account. If you believe a record is inaccurate, you can raise a correction request through the support route shown in your account. Name the specific transaction reference or session date so we can locate the record quickly. For questions about how your data is held or who has access to it, submit a query through the published contact route — the response process is described in the privacy section of your account settings. If you want to close your account, the request must be made in writing through the support channel; we will confirm receipt and outline the steps we take before closure is processed, including any outstanding account balance that needs resolving first.
Open the transaction history in your signed-in account to see all deposit and withdrawal records, including bKash and Nagad entries. The log is date-stamped and shows the channel used for each movement.
Contact support with your account reference if a personal detail — name, phone number or registered wallet — needs updating. We follow a verification step before any change is confirmed, as described in the account settings page.
Any dispute about a game outcome, transaction record or account restriction can be submitted via the support routes listed on this site. Include the relevant date and transaction or round reference to help us trace the record without delay.
Send a written request through the published support channel. We will confirm receipt and walk you through the closure steps, including resolving any remaining account balance, before the account is permanently deactivated.
If any part of these terms raises a question or you need to submit a formal request under them, use the contact routes we publish on the site. We do not accept verbal-only queries for policy matters — a written record helps both sides track the resolution.
Open the chat window from any page on eh66 to raise a terms or account query with the support team. Keep your account reference to hand so we can locate your record without asking follow-up questions.
For formal written queries — correction requests, account-closure requests or disputes — use the email address listed in your account's help section. Written submissions create a dated record for both parties.
The help centre on the site contains published answers to common terms questions, including how to interpret specific clauses and what steps follow a formal account request. Check there first before submitting a query.
Account security and honest record-keeping are the two non-negotiable parts of how we operate. Every claim you make under these terms is reviewed against the actual account record — we do not dismiss disputes without checking the data first.
We hold the account details you provide — including your registered mobile number and linked wallet identifiers for bKash, Nagad or Rocket — for as long as your account is active and for the retention period required by applicable rules. We do not sell account data to third parties.
We use session cookies to keep your account authenticated across pages and to remember language and display preferences. You can review and adjust cookie settings in your browser. Disabling session cookies may affect your ability to stay logged in on mobile.
Your account password and any two-step verification method you set up are your responsibility to keep confidential. If you believe your credentials have been accessed without your knowledge, contact support immediately using the published channel — we will lock the account while we investigate.
When we revise these terms, the updated version is published with an effective date noted in your account area. We do not make changes retroactively to completed transactions. For significant changes, we send a notice to your registered contact before the new version takes effect.
These are the questions we receive most often about how these terms work — covering rights, data, account actions and what to do when something needs resolving.
These terms apply to all accounts. Whether you can lawfully hold and use an account depends on your local law and the eligible region conditions described at account registration. We do not make a legal determination on your behalf — check what local law permits before proceeding.
Yes. Open the transaction history in your signed-in account and locate the entry in question. If the record does not match what your bKash or Nagad wallet shows, contact support with the transaction reference and date. We will cross-check the account-side record and respond through the submitted channel.
The effective date is shown at the top of the terms page in your account. For changes we consider significant, a notice is sent to your registered contact before the update takes effect. Continuing to use your account after the effective date means you have accepted the revised version.
When you submit a closure request, we deactivate the account after any outstanding balance is resolved. We retain the transaction and identity records for the period required under applicable rules, then delete or anonymise them. The full process is outlined in the privacy section of the account settings.
Submit a written query through the email or live chat routes published on the site. Include your account reference, the date of the event and the specific clause you believe was applied incorrectly. A support agent will review the account record and provide a written response.
Those studios supply game content available in the eh66 lobby. Their titles are accessible through our platform, but the studios are not party to the account agreement between you and us. Any dispute about a game round outcome is handled through our support route, not directly with the studio.